Support

Staff and partners can get access to City of York Council's information and communications services if authorised to do so.

Self Help

City of York Council has several resources available to support the user.

In the first instance please refer to the User Guides before placing contacting the ICT Service Desk.
Click here for the CYC DOQEX User Guides

ICT Service Desk

All support issues regarding use of the City of York Council's DOQEX® Service must be addressed to the ICT Service Desk:
Support hours are Monday to Friday, 8:00am to 6:00pm
The ICT Service Desk can be contacted by:
Telephone: 01904 552222
email: ictservicedesk@york.gov.uk

Business Issues

All business unit issues should be addressed to the ICT Project Office.
The ICT Project Office can be contacted by the CYC switchboard.

This information was last updated 21st August 2019

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